Thank you for shopping at Jae Sweets!

Refunds and/or exchange may be offered within the first 14 days of your purchase, if 14 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

Your item must be unused and in the same condition that you received it.

The item must be in the original packaging.

Only regular priced items may be refunded, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to Orders@Jaesweets.com and return instructions will be sent to you with 24/48 business hours.

Exempt Goods

The following are exempt from refunds:

- Gift cards

- Custom / Personalized Items

Late or missing refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund yet, please contact us at Orders@Jaesweets.com

Shipping

All returned items must be sent to the address provided in the return notification sent after submitting a return request.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.